Joseph Kexel's blog

This has come up a few times and as I put forth in the website it comes down to perspective. Servicing PCs is the most profitable part of an IT business, yet most firms dwell on sales. I understand that sales often lead to future service, but there is a dark side to that paradigm.

I have worked for a couple of firms and it seems that when hardware sales is the prime goal, everything is a hardware problem.

A good example was a client I assisted recently. I had to bail out a failed tech. The client had a problem that was very specific. They had a warning that their fan was failing.

A client recently inquired about using an online backup service to replace their entire backup requirement. Now having an off-site backup which is done automatically is a great thing. However, there are certain limitations to the technology.

Now, I will not name any specific service at this time, but I will try to explain how such services work and why a good amount planning should go into using these services.

Recently, a client found himself in the midst of a severe data loss. It came down to his hardware configuration that made data recovery extremely difficult.